Coverage
All Travix Gears products are covered against manufacturing defects for 6 months from the date of delivery. If a covered defect appears during normal use, we will repair or replace the product at no cost to you.
Claims
Call or WhatsApp +91-9305839381, or email support@travixgear.com, within the warranty period.
Send your order number, photos or a short video of the problem, and the bag's purchase invoice.
Our team checks your claim and replies with the next step, usually within 2 to 3 working days.
If approved, we repair the bag or send a replacement. Pickup and return details are shared on approval.
FAQs
Travix bags carry a 6 month warranty against manufacturing defects, counted from the date of delivery.
Yes. Keep your invoice or order confirmation, because we need it to verify the purchase date.
Tell us within 48 hours of delivery with photos of the parcel and the product. We will arrange a replacement.
No. Normal fading, scuffs and wear from regular use are not covered. Zips, buckles or stitching that fail early are.
Yes, if you have a valid invoice from an authorised Travix seller.
Warranty terms may be updated from time to time. The terms in force on the date of your purchase apply.
